Terms & Conditions
The purchase of products from this web site is governed by the following terms and conditions. By accessing the site, you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About Jonty Equestrian Mail Order Service
We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.
Products
All items are subject to availability. The majority of our stock levels are live, but obviously errors can occur in our warehousing stock control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.
Back Orders
If an item is out of stock we will email you to let you know we can’t fulfil your order. In this event, you have the option to cancel or agree to wait until the item becomes available again. Please note; no money will be deducted from your account until we mark the order as dispatched.
Methods of Payment
We can only accept payment in pounds Sterling.
We use Sage Pay to process your payment and we NEVER see you card details. Payments by PayPal are available too.
All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input.
Some products contain some zero-rated goods and the rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Jonty Equestrian; you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Order Cancelations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Jonty Equestrian, for a full refund.
Order cancelations must be made via email, quoting your order number, within 7 working days of the day after you receive the goods to us at sales@jontyequestrian.co.uk
If, however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.
Faulty Items
If the item you received is faulty, please contact us at sales@jontyequestrain.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item…
If the item you received is not what you originally ordered, please contact us at sales@jontyequestrian.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.